FAQ’s

Grazing boxes:

  • Hand-delivery only: available in SN/GL/BS/BA and some OX post codes.
  • Free delivery area of 5 miles from Sherston; if outside of this charges will be applied at checkout.
  • Please allow a min of 48hrs from ordering for delivery.
  • Pick up can be arranged from our HQ at Pinkney Park business park SN16 0NX

Gift hampers and Christmas hampers 

  • Free delivery area of 5 miles from Sherston; outside of this area charges will be applied at checkout.
  • National; overnight 24hr courier, tracked (due to chilled items) – charges apply. Please allow 4 working days for delivery from ordering, We ship Monday to Thurs only (delivery Tuesday to Friday)
  • Pick up can be arranged from our HQ at Pinkney Park business park SN16 0NQ
  • PLEASE CHECK ON ORDERING THAT THE DELIVERY ADDRESS IS CORRECT. Once we have processed your order, especially if the order is dated for delivery within the following days, we cannot guarantee we will be able to change this.
  • ‘Specific Date Delivery’ option: Please choose this option in the Shopping Cart if you need the hamper delivered on/for a specific date
  • Christmas Hamper’ delivery option: Please choose this option if you are happy for us to arrange delivery by the 23rd of December, but at our discretion. We will liaise with you regarding this on receipt of your order.

  • Due to chilled items being within our Christmas hampers, we pack our hampers with cold packaging. When couriering, we use Overnight24 Express delivery – ie we ship the day before your required delivery date, to then be delivered the following day by 1pm.
  • Delivery date: Please indicate when ordering what date you would like the hamper(s) delivered.

  • Shipping days: No Courier deliveries available on Saturdays, Sundays or Mondays. If we can hand-deliver one these days instead, we will.
    Courier radius: Mainland UK deliveries available.

  • Couriers: We NEVER use Evri. We only use ParcelForce/Royal Mail tracked and Signed For by 1pm, so please ensure the recipient will be in to receive. If no-one is in to sign for, the hamper will go to their local sorting office for them to collect. This could jeopardise the fresh element of the hamper.
  • Locally: we may well decide to hand-deliver ourselves. This is at our own discretion (Wiltshire, Gloucestershire, Cotswolds, Bath and Bristol
  • Corporate orders: For Corporate orders, or for multiple orders and deliveries – please get in touch direct
  • Product availability: On the very rare occasion that we cannot get hold of a particular item as it is out of stock, we will replace it with like-for-like as a bare minimum, on both cost and quality.

Catering & Events

Throughout Wiltshire, Gloucestershire, Oxfordshire and the Cotswolds, covering Bath, Bristol, Swindon, Chippenham, Marlborough, Cirencester, Cheltenham and Oxford. 

For individual or low quantity orders, please purchase via our webshop where full payment will be taken via card or PayPal.

For larger or corporate orders, once confirmed, we will issue an e-invoice for the full amount payable, to be paid via BACS and must be settled 48hrs before delivery. Full banking details will be included on the invoice.

During December separate charges apply from the above. These will be applied automatically at checkout.

Unfortunately Truffle & Thyme cannot issue refunds for grazing boxes or hampers, unless we are unable to deliver the box through our own fault.

Due to our boxes and hampers containing fresh products, we will need to deliver the boxes or hampers into someone’s hands; we cannot leave them on a doorstep, or similar, unfortunately.

For Grazing box deliveries there is a maximum window of 4 hours, from the products being removed from refrigeration to when they must be consumed. They can be returned to a well-chilled fridge within this window to be kept fresh, but must be consumed within 24hrs of delivery. We accept no liability after delivery is made as to how you store your delivery, but please ask us for further instructions if you are unsure.

Please note that if you are gifting our items on, once we have delivered to you, we can accept no liability for the goods once you have accepted the delivery. Please refer to the notes in the food safety section directly above for instructions on storing and consumption, or ask us when ordering for instructions.

Please note that none of our boxes are supplied with any cutlery, crockery or napkins.

Once you have confirmed you would like Truffle & Thyme at your event, we will require a non-refundable 50% deposit of the full invoice to be paid to secure your booking. The remaining balance will be required no later than 5 working days before the original event date itself. If the event date happens to change, we will do our best to honour the booking, however this will be at our discretion and availability.

We will need to visit the site to discuss the specific requirements relative to the space and location of the grazing table. It is important to locate the food in a suitable position, in order to maintain its quality for the allowed period in which it can be used.

Due to the nature of the type of food supplied, we will have a strict window of only 4 hours for the chilled items of food to be displayed and consumed at ambient temperatures before it must be removed. Unfortunately we cannot leave the food with you after this period. 

We accept no liability after this time has passed.

Please ensure you, the customer/client, notify us of all/any allergies and dietary requirements when booking. This must take into account all those whom might be consuming our products. As standard, all of our grazing boxes and hampers contain nuts, cereals incl gluten and other allergens.

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Due to our grazing boxes and hampers having a mixture of chilled and fresh products within them, we cannot leave a box on your doorstep. It must be delivered into the customers’ hands, so please ensure this is possible when ordering.